Legal notice

1. Legal Notice

Already completed (company name, SIRET number, legal representative, contact details, hosting provider, etc.).

2. General Terms and Conditions of Sale (GTCS)

Mandatory as soon as you sell online (Article L.441-1 of the French Commercial Code).
They must include:

  • Identity and contact details of the seller

  • Products and services offered

  • Prices (incl. VAT, shipping costs, applicable taxes)

  • Ordering and payment terms

  • Delivery terms

  • Right of withdrawal (14 days in the EU, with some exceptions)

  • Legal warranties (compliance, hidden defects)

  • Liabilities

  • Dispute resolution methods (competent court, mediation, etc.)

3. Privacy Policy / Personal Data (GDPR)

Must inform the user about:

  • Data collected (forms, cookies, orders, newsletters…)

  • Purpose of processing (orders, after-sales, marketing, statistics…)

  • Retention period

  • Users’ rights (access, rectification, deletion, objection, portability)

  • Contact details of the data controller

  • Any subcontractors involved (e.g., Shopify, payment providers)

4. Cookie Policy / Cookie Banner

Mandatory to display a banner for accepting/refusing cookies (except purely technical cookies).

Include a detailed page explaining the types of cookies used, their purpose, and how to refuse them.

5. Terms of Use (optional but recommended)

Specify the rules for using the website, the responsibilities of the publisher, user-generated content, etc.

6. “Shipping and Returns” Page

(often included in the GTCS but useful as a standalone page to reassure customers)

  • Delivery times and fees

  • Delivery zones

  • Return/refund procedure

  • Any costs borne by the customer

7. “Payment Methods” Page

Not legally required, but highly recommended. It should detail:

  • Accepted payment methods (credit card, PayPal, bank transfer…)

  • Payment security (e.g., 3D Secure, SSL encryption)

8. Consumer Mediation (mandatory since 2016)

You must indicate the contact details of an accredited mediator (included in your GTCS and on your website).

9. Accessibility and Specific Legal Requirements

  • Display delivery fees before order validation

  • Provide an order summary before payment

  • Display a “Order with obligation to pay” button

  • Send an order confirmation email to the customer